Facilitate Your Arrival

Save time and enjoy your vacation as soon as you arrive!

Imagine everything being ready for you upon arrival and having nothing to do besides enjoying your vacation from the very first moment. Whether you set out for a sunny or a snowy holiday, the Facilitate Your Arrival service allows you to calmly prepare your family’s arrival and to fully enjoy your vacation once you are there. From signing up your child(ren) to our Childcare Services to booking your ski equipment, everything will be ready for you as soon as you get to the Resort!

Discover the Facilitate Your Arrival service

Sit back and relax, we will take care of everything!

You dreamed of it, Club Med made it happen! Thanks to the Facilitate Your Arrival service, now available in all the European Mountain Resorts, you can enjoy the pleasure of winter sports from the very first moment. No more queuing to pick up your equipment or book your ski and snowboard lessons or sign your child(ren) up to the Baby Club Med®, Petit Club Med® or Mini Club Med®. All you need to do is register your preferences online and the G.Os® will make sure everything is ready before your arrival. So all you have to do is enjoy your vacation.

How to use the Facilitate Your Arrival service

A hassle-free arrival is just a few clicks away!

To fill in the form(s), log in to your Member Space to:

- Register your details for your ski or snowboard equipment
- Book ski or snowboard lessons for each family member according to their level
- Provide details needed for childcare: language, contact number, etc.
- Open your Club Med account online
- Fill out your bank information to be able to pay your extra expenses at Club Med (SPA, Shop) automatically on your departure day
You will receive an email informing you about the service availability:

- 30 days before your departure for Great Members Turquoise
- 40 days before your departure for Great Members Silver, Gold and Platinum.

The service is available up to three days before your arrival, allowing the G.Os® to best prepare your stay.

Everything is ready when you arrive!

Sign in to your Member Space