WE ARE PLEASED TO HELP YOU
1. Can I book Petit Club only on the days that I require (and not for the whole duration of my stay)?
Yes, you can sign up your child for Petit Club only on the days that you would like. However, this can only be done in the resort and is subjected to availability. We highly recommend pre-booking online for the whole duration of your stay to secure a slot.
2. Can Club Med put my reservations on hold while I try to arrange for transport (flight/ferry)?
Yes, you may choose to hold a booking first while you confirm your transport arrangements. This booking can be held for 24-48 hours depending on how far in advance the travel dates are. Kindly contact our travel advisors if you would like for this arrangement.
3. Your website can only accept up to 6 persons. How can I make reservations for more than 6?
For reservations of more than 6, kindly contact our travel advisors or drop us an email.
Following the latest regulations from the Japan government, 68 countries are note required to have VISA for entry
For the full list of VISA exempted countries and more information on the exemption for each region, please visit https://www.mofa.go.jp/j_info/visit/visa/short/novisa.html
Short stays = "15 days" for Indonesia, and Thailand, and "90 days" for other countries and regions
What is an ICAO-compliant ePassport?
• ePassport validation is the process of verifying the digital signature on the chip of an ePassport to confirm its authenticity and integrity. You can recognise them by the following symbol.
I don’t have my booster shot what can I do?
• If you are an adult over 18 years old: you will need to produce a negative PCR test (conducted 72 hours prior to departure from country of origin/region) and may have to undergo quarantine depending on your travel history and country of origin.
• If you are below the age of 18 who travel with triple-vaccinated parents/guardians you are exempt from the PCR test and quarantine.
What are the vaccines eligible to enter Japan?
• Recognized vaccines include those by Pfizer, Moderna, AstraZeneca, Janssen, Bharat Biotech, Sinovac, Sinopharm and Novavax. Please note that someone is considered fully vaccinated after 3 doses
• Passport – Validity of 6 months minimum
• Completed Fast Track verification within 2 weeks prior to departure to Japan [Access Fast Track on the Visit Japan website link here]
Enter Visit Japan webpage and follow the steps below:
✔️ Create an account login
✔️ Register as a user on Visit Japan with your personal details
✔️ Upload your planned entry and return dates of travel
✔️ Fill up the disembarkation card for foreigners, and ensure QR code is generated after completion of disembarkation card
✔️ Enter your customs declaration information, and ensure QR code is generated after completion of customs declaration
For more detailed instructions, please refer to: https://www.vjw.digital.go.jp/manual/main/visitjapanweb_manual_en.pdf
• As of 13 March 2023, mask wearing is no longer mandatory in Japan. However, the Japan government still recommends mask wearing when in crowded trains or buses.
• Hand sanitization should be done at entry to the arrival terminal.
• All arriving passengers must undergo thermal screening at the arrival terminal.
• Travelers can travel via public taxi or hotel taxi
• If the traveler has a travel booking and stay reservation with Club Med, Club Med will support for transport service and contact the hospital if needed. If the traveler wants to quarantine at Club Med, we will provide isolation room for them .
Can I combine a Club Med stay package with another company's tour package after?
• Yes possible, starting from 11 October 2022.
• To see the Travel Restriction information, please click on this link https://apply.joinsherpa.com/travel-restrictions
We sincerely thank you for agreeing to hold your credit with us on your holiday package.
This credit held can be utilised for a future stay^ and will be given to you in a form of a travel voucher. This can be redeemed by contacting our Travel Advisor.
^Future stay must be completed by 31 December 2023.
This voucher can be used according to these specific terms & conditions
• Credits can be used to book any Club Med Package (Resort-only Package or Air/Ferry/Coach/Train Package) worldwide
• Credits are non-refundable, non-transferable and non-convertible to cash.
• If the new booking is of greater value, you will be required to top up in cash any pricing variances due.
• Credits can be used for multiple bookings for travel by 31 December 2023.
• Club Med Booking Terms & Conditions apply.
• Club Med reserves the right to change these terms and conditions.
If you have booked your flights with your Club Med package, we will be contacting the airlines to check on any applicable handling/penalty fees according to the carrier’s policy and will update you on this.
Please contact us at 0 800 1 258 263
Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday
Or email us at customerservice.id@clubmed.com
✔️ Drinks and Snacks Included: The drinks of your choice throughout the day and into the evening*! Water, fruit juice, fizzy drinks, coffee, tea, chocolate, beer, wines, aperitifs, cocktails, rum, whisky, gin... both local and international brands. There is an extra charge for the Champagne and VSOP spirits.
As many snacks as you want for hungry moments ! Gastronomic meeting points for enjoying the activities of the resort at your own pace: late breakfast, late lunch, afternoon snack, nibbles in the discotheque... Club Med Snacking includes different sweet and savoury snacks such as: salads, fruit, dairy products, cookies, pizzas, hamburgers, hot dogs, savoury flans, nachos, tapas...
✔️ All your meals during your stay, in one of our restaurants: sumptuous buffets, creative chefs, culinary variety, the Club Med table is an event in itself each day. At all meals, 3 types of menu are proposed: a discovery menu, a fitness menu and a universal menu.
✔️ A multitude of sports: taught at 3 levels, depending on the resorts, by dedicated and qualified G.O, on land, on sea, in the air or under the water, Club Med is one of the biggest sports schools in the world. At your own pace, choose between free access, beginner courses, discovery or advanced courses in one of our 50 sporting disciplines. For the ski resorts, lessons and a 6-day ski lift pass.
✔️ Childcare: the supervision of your children, from 4 years old, at the Mini Club Med and from 12 years old at the Juniors' Club Med. A child's kingdom, Club Med can pride itself on having unmatched experience in this field. Against nurseries par excellence, everything is done for the happiness of the little ones with varied and original activities.
✔️ Entertainment: more than ever, your senses will be awoken to experience some unforgettable moments plus ! Throughout the day, events are organised based on themes like sport, music or even the culture of the country. Performers and top-level sports players sometimes come and share their experience with you.
✔️ Flights and direct transfers between the airport and the resorts (for the flight + stay formulas only).
✔️ Access top-quality infrastructures for additional services (1): sports courses (1), passport (1) and fitness treatments (1) or even supervision of the youngest children from 4 months (1) or from 2 years old (1). All these services are delivered in the best of conditions and the structures are especially adapted to each discipline. The qualified G.O will accompany you from day to day. From thalasso, to taking official scuba diving diplomas... you can't fail to be tempted.
✔️ Access to many services (1) making your holiday and day to day life easier: Club Med boutiques (1), internet kiosk (1), massages (1), Discovery area (1), dry cleaners (1), laundry (1), green fees bookable at reception.
*drinks served by the glass and at the bar only. Nevertheless subject to availability and the right Club Med reserves to refuse to serve a GM, if they are judged to be too ill or too inebriated.
(1) at additional costs
To get to our resorts, depending on your destination and package booked, Club Med offers you flights departing only from Singapore.
🚍 Airport or station transfers to and from the resort are included in the Air Package. This is one of the most practical ways to travel. Transfer times shown on the Resort webpages do not include the time needed to complete all formalities (police, baggage collection, customs...).
💼 The baggage allowance is specified on your travel itinerary or ticket. We ask you to stay within these limits; Club Med will not pay any excess baggage charges incurred.
✈ In the station, as in most airports, Club Med is available to inform and help you. For some destinations served by the train, Club Med hostesses accompany you to make sure your journey goes smoothly.
Here is the list of our main airline partners (international flights):
✔️ Singapore Airlines, Scoot, Malaysian Airlines, Garuda Indonesia, Royal Dutch Airlines, Air France, Air Mauritius, Cathay Pacific, Japan Airlines, All Nippon Airways, Thai Airways, Korean Air, China Eastern, China Southern.
This is not an exhaustive list. We are likely to offer you other scheduled or non-scheduled air transporters.
These companies are authorised to serve national territories by the relevant civil aviation authorities.
Tailor made holidays and upgrades: we would be happy to arrange your itinerary with flights and duration of stay tailored to your requirements. We have very good negotiated rates in Premium Economy, Business and First Class cabins to most of our destinations. We can arrange an upgrade for you at extra cost.
Stopovers: if you wish to visit a city on the way to and/or from the resort, we can arrange stopovers. But we do not organize your stay during your stopover.
The G.O.s who look after children at Baby Club Med*, Petit Club Med* and Mini Club Med are all qualified with experience in working with small children, according to the age of the children supervised; equivalent local qualification in other countries.
Childcare quality standards apply to the supervision of children under 6 years; in particular, to the number of children per G.O. No exceptions will be made and no children will be admitted above this limit. To ensure your children are perfectly safe, G.O.s never work alone, and other G.O.s; help when necessary.
Strict norms and working rules ensure perfect safety:
🚸 A contact diary is used to keep parents informed (account of the day, time of children's arrival and departure);
🚸 Children wear a bracelet to show they are in the care of a G.O.
🚸 A nurse is in attendance at Mini Club Med resorts, and a pediatrician at Baby Club Med resorts.
GOs are responsible for children during the opening hours of Baby Club Med*, Petit Club Med* or Mini Club Med, on condition that their parent or guardian has correctly filled in the attendance register provided, in particular stating (next to their signature) the time at which the child has been left and will be collected, and where the parent or guardian can be contacted.
For Baby Club Med* and Petit Club Med*, this register also functions as the contact diary. Parents or guardians can refer to the register for information about their children's meals, diaper changes, naps and so on. If necessary they can note their comments or recommendations in the register.
For Mini Club Med, when the register is signed on arrival, the G.O; gives each child aged 4 to 7 years a bracelet which indicates clearly that they are enrolled in Mini Club MedTM.
Club Med has always offered vacations free from worry. While your children learn about independence, you'll be freed from practical concerns, with nothing to worry about. Every day, Club Med's unique values are shared with your children by our caring G.O.s, who know just how to establish a two-way relationship of friendship and confidence with their young guests. At the same time, the children are always close to their parents and can see them whenever they like during the day.
Yes it is. You can request an interconnecting room online, by phone or to your preferred travel agent when there is more than one child or when the child is over 12 years old. Please feel free to contact us to book interconnecting rooms.
At Club Med only, the all-inclusive concept is much more than a package:
✔️ A high-quality service in exclusive and secluded locations. With G.O® and G.E® trained and dedicated to provide high-standard of service at all times.
✔️ A Club Med spirit, which creates an unique atmosphere and friendship, thanks to a great variety of activities specially designed for you and your family by our by G.O®.
✔️ With resorts located in 40 different countries Club Med offers a multicultural atmosphere to welcome clients from all around the world. Each Club Med resort offers the opportunity to discover new languages, new cultures, new sensations.
✔️ Club Med tailor-made packages: let us organise your perfect holiday. From beginner to experienced, select your own sport package.
✔️ Discover more. Exclusive excursions designed to offer you the opportunity to discover new wonders of each destination.
✔️ Just relax in our Spas. A world of relaxation through a large range treatments offered by top brand Spas(1).
(1) at additional costs
It was in 1950, in the first Club Med Resort, in the Balearic Islands, that the term "G.O", an abbreviation of "Gentil Organisateur" (Gentle/Kind Organiser), was first used.
A label of quality produced from the imagination of holidaymakers who were ding out about Club Med for the first time. One good turn deserves another, so these pioneers were in turn christened: "Gentil Membre" (Gentle/Kind Member) or "G.M".
"Your Stay, Your Way"
In our Resorts, freedom and respect for others take precedence over everything.
You are therefore 100 % free to take part or not in the different activities and events organised by the G.O.s.
Club Med is committed to offering a wide range of culinary options to its G.M’s that require special dietary assistance.
Secure your next holiday with just 20% deposit. The balance is due only by 45 days before departure date, through our website or call center. All air and ferry transportations are not applicable for our Book Now Pay Later plan.
Yes you can. Travelling by yourself at Club Med is an amazing experience, whether you want to have alone time sipping a cocktail by the pool, or be part of activities and entertained by the G.Os, it is all possible in our resorts.
Note that a surcharge will apply from 30% during low season to 80% during peak periods.
Yes the promotional offers are taken into account in the prices displayed on the price calendar on the resort pages.
Sorry, pets are currently not allowed in our Club Med resorts.
