Singapore, June 2020 – Club Med, the pioneer in premium all-inclusive holidays, announces the launch of the Safe Together guest assurance program developed with the support of Ecolab, a global leader in water, hygiene and infection prevention solutions and services. Through a series of heightened hygiene and safety protocols implemented across all of Club Med’s resorts in Asia, Safe Together provides guests with the reassurance of a clean and safe environment when experiencing the resort.
Since 1950, Club Med has been bringing an all-inclusive vacation experience to our guests, with the celebration of freedom and happiness at its core. Surrounded by nature across beachfronts, forests and mountains, Club Med’s low-density resorts in idyllic destinations provide a safe haven for families looking to jump back to happiness, with plenty of space to practice social distancing. With the built-up surfaces of its resorts covering less than 10 per cent of the total site surface, our guests can enjoy a safe and relaxing holiday with plenty of spacious outdoor areas for an immersive experience. When you choose to stay at an all-inclusive Club Med resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the ‘Club Med Cocoon’, Club Med vacations let you relax within our highly clean compounds, giving you that added reassurance. In addition, minimising access from the public allows guests and staff to remain traceable and contactable should the need arise.
Safe Together provides an added level of assurance for our guests, knowing that procedures, standards and training have been fortified by Ecolab, a global leader in water, hygiene and infection prevention solutions and services that protect people and vital resources. Guests will be able to enjoy Club Med’s facilities with an added reassurance. Our resorts in China are certified by the China Certification & Inspection (CCIC), after undergoing professional food safety, water checks and public hygiene audits.
"In Club Med’s 70 years of running our resort business, we have risen above many challenges to continue to deliver the best vacation experience to delight our guests. As we progress into the recovery phase of the global pandemic, we are launching the Safe Together program across our resorts to ensure that our resorts are met with the highest cleanliness standards and further reinforce Club Med’s 70-year-long legacy of delivering thoughtful and safe vacation experiences. Together with our guests and partners, we believe that we will be able to overcome the initial travel anxiety and rebuild the confidence in travellers as they start to plan for their next holiday in this new normal." - Xavier Desaulles, CEO of Club Med APAC Markets
Aligned with recommendations from the worldwide health authorities and local regulations, our guests will be met with a ‘new normal’ as health and safety expectations shift post-pandemic. Club Med’s enhanced hygiene implementations will be communicated across various touch points throughout the resorts, delivering a happy and relaxed vacation experience for all guests.
Lighthearted cues placed around the resort to serve as reminders and reassurance
1. Arrival and Reception
From arrival to departure, we want our guests to feel reassured. Our shuttle bus and private transfers are sanitised after every trip, with safe distancing implemented from the moment they board. Our Club Med transfers also help reduce risk of exposure, compared to taking public transport. Upon arrival in our resort, all guests will have their temperatures taken at the reception, which is sanitized hourly and will also be required to fill out a travel declaration form or present a health code in China. Our resort employees, also known as Gentil Organisers (G.Os) and Gentil Employees (G.Es), will be wearing masks throughout their shift for an added level of protection. Club Med also created a range of reusable masks with fun and trendy designs. These Club Med masks, surgical and N95 masks are available at the boutique for guests’ purchase.
2. Safe Public Areas: High touch points sanitised frequently
More frequent sanitisation of high touch points areas, using Ecolab’s disinfecting agents – including restaurants, sports facilities and equipment, lift buttons and handrails – will be implemented after each use or hourly. Hand sanitizers will also be made available throughout the resort. In addition, safe distancing will be practiced at all common areas, with the help of dedicated signages and floor markings. Most of our Club Med resorts also have an in-house infirmary should the need arise.
3. Safety in your Room
Added measures and heightened protocols of housekeeping ensure that guest rooms have been thoroughly cleaned. In addition, added emphasis will also be given to the ten most frequently touched areas within the room, employing Ecolab disinfecting procedures and disinfecting agents, such as light switches, controls, door handles and TV remotes. Air-conditioning will be running in fresh air mode for constant airflow, and contactless payments and room access will also be made available where possible.
4. Dining safe
One of the key elements of Club Med’s all-inclusive offering is our French savior-faire of buffets. Individually portioned dishes (mostly prepared à la minute) will replace self-service counters and drinks will be mostly served at the table by our staff. Enhanced measures have also been added for food and beverage handling with high hygiene standards, certified by local food authority bodies such as CCIC. More outdoor seating for safe distancing and temperature checks before entering the restaurants are also conducted for further reassurance.
5. Safe Activities
Club Med is well-known as being the widest reaching sports school in the world and is often accorded praise for our conviviality and group activities. Heightened health and safety measures have been put in place with safe distancing between guests during activities such as Yoga and Zumba, allowing guests to participate in our activities without the feeling of constraint. In addition, deck chairs, bar & dining tables, conference rooms, private cocktail receptions and gala dinners are also arranged to ensure safe distancing measures are adhered to. Whenever possible, activities will be moved outdoors and may have a maximum capacity limit. Guests can also be reassured that cardio equipment will be sanitized hourly and fitness mats, games and circus equipment, and spas, will be sanitised after each use.
6. Entertainment Reassured
Kids’ Club, one of the most raved facilities in Club Med, is also reinforced with additional measures to protect the health and safety of the little ones. All Mini Club G.Os taking care of the kids wear masks while activities have been modified to reduce body contact between the kids and having more activities outdoors for better ventilation. In addition, all toys in the Kids’ Clubs are disinfected daily and theatre chairs for evening shows are placed with safe distancing and sanitised after each use, all using Ecolab’s disinfecting agents.
7. Safety Behind the Scenes
Closely following WHO guidelines and with the support of Ecolab, all our resort staff are thoroughly trained on precautionary and cleaning measures. Emergency response and disinfection protocols are also in place to deal with suspected COVID-19 cases, and a department dedicated to the coordination of corporate hygiene and safety are in frequent contact with local authorities to monitor situation.
Staff meetings will also be kept outdoors as much as possible, and back-office employees will have to observe strict distancing guidelines. Lastly, strict measures have also been put in place where employees that have recently travelled from high risk countries will undergo a 14-day quarantine, and employees are also restricted from travelling out of the resort during off-days and break time.
"Club Med prides itself in bringing happiness and freedom to travelers on their vacation. As our resorts reopen, we want to ensure the highest hygiene standards have been applied across all guest touchpoints to instill a sense of confidence as we welcome them back to Club Med. The partnership with Ecolab will equip all resorts to put in place a series of enhanced initiatives that will set the gold-standard for resort cleanliness. With this partnership, we hope to fortify an enhanced measure of hygiene processes to bring about a peace of mind for our guests returning to Club Med." - Jean-Charles Fortoul, CEO of Club Med APAC Resorts
Aside from heightened safety measures implemented throughout our resorts, we have updated our booking and cancellation policies to provide the additional flexibility that our guests need. Depending on the means of reservation, several options are available to ensure that guests will soon be able to enjoy a happy and relaxed holiday.
Our Peace of Mind policy provides guests with a one-time free change of date where check-in is on or before 31 Oct 2020. This amendment can be made up to 7 days before departure and the new travel dates for check-in should be on or before 30 June 2021. The original length of stay, number of guests and breakdown of adults and children, room category and resort booked should remain the same in the new booking date.
Alternatively, a Future Travel Credit of the land value can be issued free of charge, valid until 30 June 2021. Guests that have booked their stay with a travel agent or advisor will need to contact their travel advisor directly. The travel advisor will then contact Club Med on their behalf.