Contact Us

Need some information or advice?

At Club Med, we welcome your questions and feedback!

BOOKINGS

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BOOK ONLINE
Booking online is easy and quick on our website. Available 24 hours a day, 7 days a week. Our booking engine helps you find the best available offer. Please note that price quotes shown on the website are valid for instant purchase only. All prices can be withdrawn or varied without notice.

Inquiries on existing Online bookings can be made by contacting our Travel Consultants at 1 800 258 263. Please provide your Booking and Membership numbers, Departure date and Destination Village to facilitate inquiry.

Book by phone & Customer Service Hotline: 1 800 258 263

Our hotline operating hours:
Monday-Friday (9am - 7pm)
Saturday (10am - 2pm)
Closed on Sunday & Public Holiday.

CUSTOMER RELATIONS

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INQUIRY
For any booking inquiries or to find more about Club Med Holidays kindly email: customerservice.id@clubmed.com

FEEDBACK
We value your feedback as to how we can improve your experience of Club Med. Please email us your comments at customerservice.id@clubmed.com, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, and who you booked your Club Med holiday with.

We will process your query as soon as possible, please note that no inquiries about availability or existing bookings will be processed using this email contact. These inquiries should only be made by contacting our call center on 1 800 258 263

Customer service email: customerservice.id@clubmed.com

MEETINGS & EVENTS

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For groups of 20 adults or more, contact us at : 1 800 258 263

FIND OUT MORE

MARKETING / PARTNERSHIP / MEDIA

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For marketing and partnership projects or media inquiries, send an email to customerservice.id@clubmed.com

CAREERS

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BECOME A G.O IN A CLUB MED RESORT
Join our G.O & G.E teams in our resorts and experience the happiness of finding self-revelation through a unique professional and personal experience!

VISIT OUR RECRUITMENT WEBSITE