Booking conditions

Price inclusions of your Club Med holiday

Prices for Club Med holidays are quoted in Australian currency $AUD on the basis of exchange rates and transportation costs in effect at the time of publication and are subject to revision and surcharge at any time prior to departure in the event of excha...

When you book a resort only package

Stay at the resort:

  • Accommodation at the resort. Published prices are on twin share basis. Children under 12 may be required to share a room with parents and published children's prices reflect this possibility.
  • Breakfast, lunch and dinner with wine and beer during lunch and dinner.
  • All day drinks and snacks at the bar (except for selected liquors) outside of meal times.
  • All resort activities and facilities included in the package as described in the product information (as scheduled by the resort and subject to change).

WHEN YOU BOOK AN AIR/ FERRY/ COACH/ TRAIN PACKAGE

Includes the above stay at the resort and:

  • Round trip airplane/ ferry/ coach/ train ticket.
  • Return local transfers where the Club Med Resort is located from airport/ ferry terminal/ coach/ train terminal to the Club Med Resort.

NOT INCLUDED IN YOUR CLUB MED HOLIDAY PACKAGE PRICE

  • Cost of passport, visas, vaccinations, health certificates and health requirements.
  • Airport taxes, insurance fees, fuel/ airline surcharges.
  • Excess baggage charges.
  • Charges for additional “a la carte” activities and products/services not included in the package or at additional charges such as premium drinks at the bar, optional tours and excursions, personal purchases at the boutique, spa services, Baby and Petit Club Med® facilities, baby sitting services, laundry services, and certain additional “a la carte” sports activities and equipment rental (such as diving, skiing, snowboarding, golf and related equipment rental).

Legal capacity and authorization

By making a booking
1. You represent and warrant that you have the legal capacity and authority to make the booking and to accept these booking terms & conditions on behalf and your guests in your booking country and the country of you Club Med holidays.
2. You acknowledge and agree that it is mandatory for any minor in the country of the Club Med holiday to be under the care and the liability of:

  • the minor's parents or legal representative; or
  • the accompanying person with the required written authorization from the minor's parents or legal representative for the care and the liability of the minor by the accompanying person, during the stay in the resort, failing which Club Med reserves the right ti refuse the minor's booking or refuse entry to or to remove the minor from the resort without refund or compensation.

PAYMENT - FOR STAYS DEPARTING UP UNTIL OCTOBER 31ST 2018 INCLUDED

Booking made prior to 60 days before the guest's scheduled departure:

  • Deposits: A deposit of $200 AUD per person and any other due charges for any airplane/ ferry/ coach/ train ticket included in your package must be paid at the time of booking to secure and validate your booking. Additional deposits may apply for certain Club Med Resorts at time of booking.
  • Final Payment: The balance of the Club Med holiday cost must be paid at least 60 days before the guest’s scheduled departure. Failure to provide final or full payment 60 days prior scheduled departure may result of Club Med cancelling your booking without refund or compensation.

For booking made 60 days or less before the guest's scheduled departure:
Full payment: The Club Med holiday cost must be paid in full at the time of booking to secure and validate your booking inside 60 days of travel.

PAYMENT - FOR STAYS DEPARTING FROM NOVEMBER 1ST 2018 ONWARDS

Bookings made prior to 120 days before the guest's scheduled departure

  • Deposits: A deposit of $200 AUD per person and any other due charges for any airplane/ ferry/ coach/ train ticket included in your package must be paid at the time of booking to secure and validate your booking. Additional deposits may apply for certain Club Med Resorts (ie: 20% of total package land costs for Villas & Chalets and any due charge for transport) at time of booking.
  • Final Payment: The balance of the Club Med holiday cost must be paid at least 120 days before the guest’s scheduled departure. Failure to provide final or full payment 120 days prior scheduled departure may result in Club Med cancelling your booking without refund or compensation.

For booking made 120 days or less before the guest's scheduled departure:
Full payment: The Club Med holiday cost must be paid in full at the time of booking to secure and validate your booking inside 120 days of travel.

Charges

  • Goods and Services Tax (“GST”): Unless otherwise stated, prices stated in any brochure or price list for a Club Med holiday package are exclusive of GST. Any payable GST will be added to the quoted Club Med holiday cost.
  • Credit Card Payment: Each payment made with a Credit Card will incur the following surcharge that will be added to the quoted Club Med holiday cost: AMEX 1.5%; VISA 1.5%; MASTERCARD 1.5%.

BOOKING AND TRAVEL DOCUMENTS 1/2

At the time of booking, you must provide us with full names and dates of birth of your guests and yourself as they appear on your respective passports.

You must only list on a booking the guests who will be physically attending the Resort. Any listing on a booking of a guest who will not be physically attending the Resort (to benefit from price variances, occupancy and benefit or for other reasons) may result in your booking being changed with the imposition of additional charges by us or your booking being cancelled without refund or compensation.

It is your responsibility to check and confirm the accuracy of your travel information (eg. name as per passport and dates of travel etc.) upon receipt of your vouchers. Club Med will not be held responsible if the travel information is subsequently found to be inaccurate.

Booking and travel documents 2/2

You and your guests are responsible for ensuring the following before departure:

  • Valid passport with a minimum 6 months validity from the date of return
  • Visas where required depending on nationality and the country of visit
  • Recommended vaccination, health certificates and health requirements
    We will not be held responsible if you or your guests do not have the proper entry documentation resulting in the forfeiture of your Club Med holiday.

Changes made prior to 60 days of scheduled departure:

Changes (eg. name change, change of destination, change of dates etc.) shall incur an administration charge of $50 AUD per guest. Changes are subject to the availability at the Resort and (in the case of Club Med holiday Air/Ferry/Coach/Train Packages) to the availability of Air/Ferry/Coach/Train tickets.

If the new booking is of lesser value from the original booking, we will not refund the difference in pricing.

Changes made within 60 days of scheduled departure:

Changes will be treated as a full cancellation of the original arrangements made by you and cancellation charges will apply.

Cancellation by you for departure up until October 31st 2018:

(a) You, or any of your party, may cancel your holiday at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices.
(b) Since we incur costs in cancelling your holiday, you will have to pay the application cancellation changer PER PERSON as follows:

  1. For departure up until October 31st 2018
  • 60 days or more before scheduled departure: deposit (non-refundable)
  • 31 to 59 days before scheduled departure: 50% of cost
  • 15 to 30 days before scheduled departure: 70% of cost
  • 0 to 14 days before scheduled departure: 100% of cost
  • After scheduled departure: 100% of cost

Cancellation by you for departure up from first of November 2018:

  • 120 days or more before scheduled departure: deposit (non-refundable)
  • 31 to 119 days before scheduled departure: 50% of cost
  • 15 to 30 days before scheduled departure: 70% of cost
  • 0 to 14 days before scheduled departure: 100% of cost
  • After scheduled departure: 100% of cost

UNUSED STAYS, SERVICES AND TRANSPORTATION BY YOU DURING YOUR CLUB MED HOLIDAY

No refund or credit will be given to you for unused days at the Club Med Resort or unused transportation resulting in your late arrival or premature departure.

No refund or credit will be given to you for unused pre-booked or paid services (eg. tours and excursions, spa services, Baby and Petit Club Med® facilities, transfers, sports and equipment hire etc.).

The Resort’s
curtailment of stay or unused facilities written declaration does not constitute in any circumstances a promise of a refund or credit.

EXTENSIONS OR UPGRADES BY YOU DURING YOUR CLUB MED HOLIDAY

Should you decide to extend your Club Med holiday and/or upgrade your room whilst in the Resort, you will be charged the local rate and full payment must be made on-site in local currency.

The extension of your Club Med holiday will be subject
to the availability in the Resort and (in the case of Club Med holiday Air/Ferry/Coach/Train Packages) the availability of Air/Ferry/Coach/Train ticket (and payment of any related costs and charges) to ensure your return.

Modification by us

It is unlikely that we will have to make any changes to your Club Med holiday after booking but we reserve the right to do so if required or deemed necessary by us.

We reserve the right to modify or withdraw tours, itineraries, specific programs, activities or facilities at any time and without notice and without liability for any loss. We may modify the list of activities (eg. the type of sports activities on offer) and list of facilities (eg. the restaurants and bars open) in the Resorts as well as the dates of opening and closure of the Resorts (depending on the occupancy of the Resort or for other reasons). The availability of certain sports and water sports activities especially is dependent on season or on weather and sea conditions for the comfort and safety of our guests. Where possible, you will be advised of such modification and/or withdrawals which you should be aware of prior to your scheduled departure.

Should we be unable to provide the type of accommodation you have booked at the Resort, we will, upon your return, refund, if applicable, any difference in price between the accommodation you had booked and the accommodation you were allocated, upon receipt of a written declaration issued by the planning department on-site stating the accommodation arrangements received.

All activities organised by external providers and booked on-site is subject to change by the external providers. The organisation of these activities, together with the consequences of any modification and/or withdrawal of these activities will remain under the sole responsibility of the relevant external providers.

Cancellation by us

It is unlikely that we will have to cancel your Club Med holiday after booking but we reserve the right to do so if required or deemed necessary by us.

In this event, we will inform you or your travel agent as soon as practicable and you will have the choice of having a refund of monies paid to us for your Club Med holiday or accepting an offer of an alternative date or alternative Club Med destination of comparable standard from us, if available (we will refund any price difference if the alternative Club Med destination is of a lower value and you will pay any price difference if the alternative Club Med destination is of a higher value). Where you have made independent transportation arrangements (not arranged through us), you will be offered a refund of the monies paid to us for your Club Med holiday (for accommodation at the Club Med Resort) to allow you to use your independent transportation arrangement to the same destination to avoid any change or cancellation fees.

Force majeure

We regret that we cannot accept liability or pay you compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. A failure to comply or a delay in complying with these terms and conditions by Club Med or our Club Med Sales Office which is caused by force majeure means that we will not pay you compensation if we have to cancel or change your Club Med holiday in any way because of circumstances beyond our control prior or after departure. In these booking conditions “force majeure” will include (but shall not be limited to) Acts of God, war, threat of war, riot, civil or political unrest, strikes, boycott or industrial action or dispute, terrorist activity threatened or actual and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, action in compliance with any act, regulation, ordinance, by-law or permit or with any lawful direction, order or request of any responsible authority or court, closure of ports or airports, air traffic control delays, unavoidable technical and/or financial problems with transportation or the Resort or any other cause whatsoever reasonable beyond the control of Club Med or our Club Med Sales Office.

Unless otherwise stated, all bookings and other arrangements made by us and our representatives as agents for our Club Med Operator and/or the external providers are made on this basis:

  1. That all services are subject to the laws of the country in which they are provided and services need not be provided by us or the external providers if they cannot be provided without breaching any relevant law;

  2. That we reserve the right to withdraw, alter or otherwise modify tours, itineraries, specific programs, facilities or activities at any time without notice
  1. That you agree to be bound by the rules of Club Med governing stays at Club Med resorts and the local regulations in force in the country where they are located and to comply with Club Med management’s lawful and reasonable instructions and directions and that we are entitled to refuse entry to and to immediately remove any guest from the Club Med resort without refund or compensation for any serious breach of the rules, regulations, instructions and directions, non-payment, intoxication, disturbance or nuisance to the Club Med resort or its guests, and/or objectionable, improper or undesirable behavior or activities and that you shall be liable for any loss, damage or personal injury you may cause at the Club Med resort.
  1. That a guest participating in the activities and/or using the facilities at the Club Med resort is at the guest’s own risk and further acknowledges and assumes the additional risks when participating in sports and other similar activities

  2. That the stay at the Club Med resort and the services and inclusions on Club Med holidays will be governed by the laws of the country where the Club Med resort is located and those services and inclusions are provided, and any legal action or any claim concerning any loss arising in respect of the same will be dealt with in the courts of that country.

TIMING WITHIN WHICH TO SUBMIT CLAIMS

No claims arising out, or relating to stays at Club Med resorts shall be accepted after 60 days of the return date and all claims must be made in writing. Prior to this date, we will endeavor to amicably resolve any issues pertaining to a guest’s stay with a view to the most reasonable terms possible.

AIRLINES AND OTHER TRANSPORTATION CARRIERS

The passenger ticket in use by a carrier providing transport for a guest on a Club Med holiday will, when issued, constitute the sole contract between the guest and the carrier for that transportation.

Our Air/Ferry/Coach/Train Packages are organised in conjunction with scheduled journeys, itineraries and timetables that are provisional and subject to change without notice. We cannot accept responsibility for transport delays, changes or cancellations resulting from Acts of God, weather, traffic, airport conditions, strikes or other causes, or liability for additional expenses or loss of vacation time incurred by guests, resulting there from.

INTERPRETATION

Save as otherwise provided, these Booking Terms & Conditions contain the parties entire understanding in relation to its subject matter and there are no conditions, warranties, promises, representations or obligations written or oral expressed or implied in relation to that subject matter other than those expressly stated or referred to therein.

Nothing in these Booking Terms & Conditions will be read to exclude, restrict or modify and of the provisions of any laws which, by law, cannot be excluded, restricted or modified. However to the extent that the laws permit liability for the breach of any condition or warranty to be limited by us or by any external providers, that liability shall be limited to the party in breach providing the services again, paying the cost of having those services provided again, or providing a refund for the services.

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